This Privacy Policy explains, in plain words, what personal data Medical Education Videos (CME-Videos.com) collects when you visit our store, create an account or buy a course, why we need it, who helps us handle it, and how you can control it.

Last updated: November 9, 2026

Privacy at a Glance

  • We collect only what we need to run the store: your order and checkout details, your account details and the messages you send us.
  • You pay on PayPal’s own pages. We never see or store your card number.
  • We use only the cookies the store needs. No analytics, advertising or tracking pixels run on the site today.
  • We do not sell your personal data.
  • You can ask to access, correct or delete your data at any time: support@cme-videos.com.

On this page: Who We Are · What We Collect · Payments · Emails · Cookies · How Long We Keep Data · Sharing · Your Rights · Security · Children · Changes · Contact

1. Who We Are

Medical Education Videos runs the online store at https://cme-videos.com. We sell recorded medical education courses, such as videos, audio, PDFs and Qbanks, as digital downloads. We are responsible for the personal data described in this policy. The rules for buying and using our courses are in our Terms & Conditions.

If you have any question about your data, write to support@cme-videos.com or use our contact page.

2. What We Collect and Why

We only collect what we need to run the store and deliver your order:

  • Order and checkout details: your name, email address, billing details and the other details you enter at checkout. We use them to process your order, give you your download, answer questions about it and keep the records the law requires.
  • Account details: if you create an account, we keep your login details and your order history so you can sign in, see past orders and find your downloads again.
  • Messages you send us: when you use the contact form, we receive your name, email address and message, and we use them only to reply and help you.
  • Basic technical data: like every website, our pages are delivered by a hosting provider, which handles the technical data your browser sends (such as your IP address) so the page can load.

If you are in the EU, the UK or a similar region, our legal reasons for using this data are: to carry out our contract with you (your order and account), to meet legal duties such as tax records, and our legitimate interest in running a safe, working store and answering your messages.

Our automatic cart discounts work from the products in your cart and do not collect any extra personal data.

3. Payments

Payments are made through PayPal. When you pay, you complete the payment on PayPal’s own pages. We never see or store your card number or bank login.

PayPal tells us whether the payment was successful and shares the basic details we need to match it to your order. PayPal’s own privacy policy applies to everything you enter on PayPal.

4. Emails and Order Notifications

  • Order and account emails, such as order confirmations and password resets, are sent through our mail (SMTP) service. That service handles your email address and the message content only to send these emails.
  • Order notifications to our team: when an order is placed, a short notification with the order number, the products, and the customer’s name and email address is sent to our own team through a private messaging app, so we can deliver your download quickly.

5. Cookies

We use only the cookies the store needs to work:

  • Cart and session cookies (WooCommerce) remember what is in your cart while you shop and check out.
  • Login cookies (WordPress) keep you signed in to your account.
  • Wishlist and compare cookies remember the courses you saved or chose to compare.
  • Page caching helps pages load faster and does not store personal data.

We do not run analytics, advertising or tracking pixels on the site today. If that ever changes, we will update this policy first and ask for your consent where the law requires it. You can block or delete cookies in your browser settings, but the cart and login may then stop working.

6. How Long We Keep Data

We keep personal data only as long as we need it: to handle your orders, to give you support with your downloads, and to meet legal and tax duties. Contact messages are kept as long as needed to answer and follow up on them.

You can ask us at any time to delete your account data. We will delete it, except for the order records we must keep for legal or tax reasons; those are kept only for as long as the law requires.

7. Who We Share Data With

We do not sell your personal data, and we do not share it for advertising. We only share what is needed with the services that help us run the store:

  • PayPal, to process your payment.
  • Our mail (SMTP) service, to send order and account emails.
  • Our website hosting provider, which stores the website and its data.
  • Our backup provider in the EU, which keeps private backups of the website, sent to it over an encrypted connection.
  • Cloud storage services (such as pCloud, Mega or Google Drive) that hold the course files behind your download link. We do not give them your name or email address; when you download, they see only the technical data your browser sends, like any website.

These providers may process data in a country other than yours. We may also share data if the law requires it, for example to answer a valid request from a public authority.

8. Your Rights

Wherever you live, you can ask us to:

  • Access the personal data we hold about you and get a copy of it.
  • Correct data that is wrong or out of date. You can also change most account details yourself in My account.
  • Delete your account data, apart from records we must keep by law.
  • Object to or limit how we use your data.

EU and UK: under the GDPR and UK GDPR you also have the right to receive your data in a portable format, and to complain to your local data protection authority. We would be glad if you contacted us first so we can try to fix the problem.

United States: some states, such as California, give residents the right to know what personal information is collected, to correct or delete it, and to opt out of its sale or sharing. We do not sell or share personal information for advertising, so there is nothing to opt out of, but you can still use your other rights. We will not treat you differently for using them.

To use any of these rights, write to support@cme-videos.com. To protect your data, we may ask you to send the request from the email address on your order or account.

9. Security

The site uses an encrypted connection (HTTPS), card payments happen on PayPal rather than on our site, and our backups are sent over an encrypted connection to private storage in the EU.

No website can promise perfect security, so please use a strong password for your account and keep it private.

10. Children

Our store is made for doctors, medical students and other healthcare professionals. It is not meant for children, and we do not knowingly collect data from children. If you think a child has given us personal data, please contact us and we will delete it.

11. Changes to This Policy

We may update this policy when our store, our service providers or the law change. The new version will be posted on this page with a new “Last updated” date.

12. Contact

For any question or request about your personal data, please contact us:

Email: support@cme-videos.com

Registered office address: 97 Stairhaven Rd, Liverpool, L19 7NW

Contact page: https://cme-videos.com/contact-us/